The guarantee of attended guests is required no later than five (5) business days prior to the event by noon, not including the day of your event. In the event a customer fails to provide us with a final guarantee, the initial count provided to the catering office will be considered to be the guarantee.
Cancellation Policy
Cancellations of events must be received 5 business days prior to the event date. (not including the day of event) Please contact your catering coordinator for all cancellations if less than 5 business days, because you will be charged up to 100% of the total order. Events have been denied due to the booking of your time slot, schedules have been made, and food has been ordered. It is almost impossible to resell the time slot at this late date. If we can rebook your slot, consideration will be taken in determination of a refund.
In the event of a late cancellation due to extreme inclement weather, every attempt will be made to keep the costs billed to the customer at a minimum.
However, the customer will be responsible for any and all special ordered food items, menu selections, rental equipment /linen/flowers that cannot be absorbed into the normal operation.
All changes must be communicated by email or in writing. Please contact your event coordinator.
Revised and updated 10/10